Bring The Right Guests within Reach
One-to-one guidance from a Superhost
Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
An experienced guest for your first booking
For your first booking, you can choose to welcome an experienced guest who has at least three stays and a good track record on
Specialized support from VibeStay
Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
Attack your ideal guest with fitures
Superhosts are experienced, highly rated hosts who are committed to providing great stays for guests.
Rent your Apartment, Also Host on CoolStay Hub
We’ve partnered with apartment buildings across the US so you can rent a place to live and host on CoolStay part-time. The typical host earned $3650/year and hosted 28 nights.
*According to internal data on money received by hosts, the usual host earnings amount is the median amount of profits for hosts in US-friendly apartment buildings between January 1 and December 31, 2023.
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Verified Guest Identity
To enhance safety, guests are required to provide accurate personal information when creating an account. Verification measures help ensure that hosts know who is staying in their property.
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Secure Payments
All bookings and payments must be completed through the CoolStay Hub platform. This protects hosts from fraudulent transactions and ensures payment security.
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Property Protection
Hosts are encouraged to clearly list house rules and property guidelines. Guests who violate these rules may face account suspension or removal from the platform.
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Damage Reporting
If property damage occurs during a stay, hosts can report the issue through the platform. Our support team will review the case and assist with resolution between the host and guest.
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Communication Transparency
All booking communication should occur through the CoolStay Hub messaging system. This keeps records that help resolve disputes if they arise.
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Support & Dispute Resolution
Our support team is available to assist hosts with concerns, booking issues, or disputes to ensure fair outcomes for both parties.
FAQ Fom The Host
CoolStay Hub is a web application that helps travelers easily discover and book vacation rentals and local experiences across Kenya. The platform connects guests with trusted hosts offering unique stays and activities.
Guests can browse listings, view property details, check availability, and book directly through the platform. Hosts can list their properties or experiences and manage bookings through their dashboard.
Search for a location or property. Select your travel dates. Review the listing details and house rules. Confirm your booking through the platform.
Search for a location or property. Select your travel dates. Review the listing details and house rules. Confirm your booking through the platform.
Yes. Creating an account helps us verify users and ensures secure bookings and communication between guests and hosts.
Yes. All payments are processed securely through the CoolStay Hub platform to protect both guests and hosts.
Cancellation policies may vary depending on the property. Guests should review the host’s cancellation policy before confirming a booking.
You can contact the host directly through the platform. If the issue is not resolved, you can reach out to CoolStay Hub support for assistance.
Hosts can create an account and submit their property details, photos, pricing, and availability through the host dashboard.
Listing a property is typically free, but service fees may apply when bookings are confirmed.
Payments are processed securely through the platform and transferred to the host according to the payout schedule.
Yes. Hosts have full control over their pricing, availability, and booking rules.
Hosts and guests can communicate safely using the CoolStay Hub messaging system.