FAQ Fom The Host
CoolStay Hub is a web application that helps travelers easily discover and book vacation rentals and local experiences across Kenya. The platform connects guests with trusted hosts offering unique stays and activities.
Guests can browse listings, view property details, check availability, and book directly through the platform. Hosts can list their properties or experiences and manage bookings through their dashboard.
Search for a location or property. Select your travel dates. Review the listing details and house rules. Confirm your booking through the platform.
Search for a location or property. Select your travel dates. Review the listing details and house rules. Confirm your booking through the platform.
Yes. Creating an account helps us verify users and ensures secure bookings and communication between guests and hosts.
Yes. All payments are processed securely through the CoolStay Hub platform to protect both guests and hosts.
Cancellation policies may vary depending on the property. Guests should review the host’s cancellation policy before confirming a booking.
You can contact the host directly through the platform. If the issue is not resolved, you can reach out to CoolStay Hub support for assistance.
Hosts can create an account and submit their property details, photos, pricing, and availability through the host dashboard.
Listing a property is typically free, but service fees may apply when bookings are confirmed.
Payments are processed securely through the platform and transferred to the host according to the payout schedule.
Yes. Hosts have full control over their pricing, availability, and booking rules.
Hosts and guests can communicate safely using the CoolStay Hub messaging system.